Get more from your Total by Verizon service with the Affordable Connectivity Program (ACP)

The Affordable Connectivity Program (ACP) is a federal program aimed at ensuring that eligible households can receive affordable data service to stay connected!

Each household is eligible for only one ACP benefit per month, and households may not claim discounts from more than one provider.
Households with multiple lines or plans can only apply the ACP benefit to a single plan.

You can keep your smartphone and phone number while saving money with ACP!

ACP provides the following discounts !

  • Up to $30 per month on any monthly smartphone, hotspot, or tablet plan  
  • Up to $75 per month for households on qualifying Tribal Lands
Plan Name Voice Minutes Text 2G Data on Device High-Speed Data on Device Hotspot Data Other Plan Features Monthly Retail Cost Cost with ACP Discount Cost with ACP Tribal Discount
Total by Verizon $30 Plan ○Unlimited Unlimited Unlimited 5GB Capable ◊Unlimited calling and texting to Canada and Mexico. Video streams at up to 480p. $30 FREE FREE
Total by Verizon $40 Plan ○Unlimited Unlimited Unlimited 15GB Capable ◊Unlimited calling and texting to Canada and Mexico. Video streams at up to 480p. $40 $10 FREE
Total by Verizon $50 Plan ⱡUnlimited Unlimited n/a Unlimited 10GB

◊International Long Distance Pick 5 countries.

Disney + Promo for 6 months.

Video streams at up to 480p.

$50 $20 FREE
Total by Verizon $60 Plan ⱡUnlimited Unlimited n/a Unlimited 20GB

◊International Long Distance Pick 69 countries.

Disney + subscription included.

Video streams at up to 720p.

5G Ultra Wideband.

$60 $30 FREE
Plan Name Voice Minutes Text 2G Data on Device High-Speed Data on Device Hotspot Data Other Plan Features Monthly Retail Cost Cost with ACP Discount Cost with ACP Tribal Discount
$25 Legacy Plan Unlimited Unlimited Unlimited 1GB n/a

For existing Total Wireless Customers only.

Video streams at up to 480p.

$25 FREE FREE
$30 Legacy Plan Unlimited Unlimited Unlimited 5GB 5GB≈

For existing Total Wireless Customers only.

◊Unlimited personal calls from the US to Canada and Mexico.

Video streams at up to 480p.

$30 FREE FREE
$35 Legacy Plan Unlimited Unlimited Unlimited 10GB 5GB≈

For existing Total Wireless Customers only.

Video streams at up to 480p.

$35 $5 FREE
$50 Legacy Plan Unlimited Unlimited n/a Unlimited* 10GB≈

For existing Total Wireless Customers only.

◊Unlimited personal calls from the US to Canada and Mexico.

Video streams at up to 480p.

50GB Cloud Storage.

$50 $20 FREE

check if you qualify

you may qualify for ACP if you meet one or more of the following criteria:

qualifying income

 

qualifying income

Please click here to see if your household qualifies based on income.

lunch light

 

school lunch programs

Your household participates in the National School Lunch Program or the School Breakfast Program.

 

 

government assistance

You participate in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC or Lifeline.

FEDERAL PELL GRANT

 

 

federal pell grant

You received a Federal Pell Grant in the current award year.

QUALIFYING VETERANS

 

qualifying veterans

Your household receives Veterans Pension or Survivors benefits.

TRIBAL LANDS

 

tribal lands

You reside on qualifying Tribal Lands and particpate in a qualifying Tribal Assistance Program.

get started

to see if you qualify for this great government discount program,

start the quick and easy application process by simply following the steps below:

1.

apply to confirm eligibility


To confirm if your household qualifies for the ACP discount, click "APPLY NOW" below!

2.

provide information and select plan


Provide the requested information, select your plan and submit the application.

3.

application approval and status


Usually within Two Business Days, you'll be notified of FCC/USAC approval. Check the status of your application by clicking here.

4.

contact agent and enjoy your service


To set up payment or if you're having trouble, contact an agent at 1-877-430-2355.

frequently asked questions

If your household is eligible, you can receive:

 

  • Up to a $30 per month for households discount on any monthly smartphone, hotspot or tablet plan.
  • Up to a $75 per month for households discount for households on qualifying Tribal lands.

A household is eligible if one member of the household meets at least one of the criteria below:

  • Household income is at or below 200% of the federal poverty guidelines;
  • Household participates in certain assistance programs, such as SNAP, Medicaid, Federal Public Housing Assistance, SSI, WIC, or Lifeline;
  • Household is located on qualifying Tribal lands and participates in Tribal specific programs, such as Bureau of Indian Affairs General Assistance, Tribal TANF, Tribal Head Start or the Food Distribution Program on Indian Reservations;
  • Household participates in the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision in the current school year; or
  • Household member received a Federal Pell Grant during the current award year.

 

 

A “household” is defined as any individual or group of individuals, related or unrelated, who live together at the same address and who contribute to and share the household income and expenses

 

  • An adult is any person eighteen years or older.
  • If an adult has no or minimal income, and lives with someone who provides financial support to them, both people shall be considered part of the same household.
  • Children under the age of eighteen living with their parents or guardians are part of the same household as their parents or guardians.

Your household is eligible for the ACP if your income is 200% or less than the Federal Poverty Guidelines (see the table below). The guidelines are based on your household size and state. This table reflects the income limit by household size, which is 200% of the 2022 Federal Poverty Guidelines. You may have to show proof of income, like a tax return or three consecutive pays stubs, when you apply for the ACP.

Household Size

48 Contiguous, D.C., and Territories

Alaska Hawaii
1 $27,180
$33,980 $31,260
2 $36,620 $45,780 $42,120
3 $46,060 $57,580 $52,980
4 $55,500 $69,380 $63,840
5 $64,940 $81,180 $74,700
6 $74,380
$92,980 $85,560
7 $83,820
$104,780 $96,420
8 $93,260 $116,580 $107,280
For each additional person, add: $9,440 $11,800 $10,860

There are two steps to applying for an ACP discount on any monthly plan that contains data:

1) Go to www.totalbyverizon.com/acp  and fill out the online application form to determine if you are eligible for the ACP discount.

2) After you receive notice that you are qualified for the ACP discount, go to www.totalbyverizon.com/acp , enter your information, and select your monthly plan.

The Federal Communnications Commission (FCC) has outsourced the ACP approvals to the Universal Service Administrative Company (USAC) which may ask you to send them official documents as proof that your household participates in one of the above government programs when you apply for the ACP discount. USAC's National Verifier will verify your identity and eligibility against available state, federal, and other electronic databases. If the National Verifier is not able to validate your eligibility with the available eligibility databases, applicants will need to provide proof of eligibility. You will be provided with instructions on what documentation is needed during the application process.

Universal Service Administrative Company's National Verifier determines your eligibility for the ACP discount and approval times usually take about two business days. Please contact the National Verifier at
1-877- 384-2575 if you have any questions concerning your ACP eligibility.

You will receive an email notification from Total by Verizon after your ACP application has been approved. You can then select the monthly plan where you want your ACP discount applied.

There are a number of reasons that you may have been denied. Please refer to the specific dial message on the email you received which should explain why the Universal Service Administrative Company denied your application and give you insturctions on how to re-apply.

If your houseshold received an email message that you have mismatched personal information, please return to www.MyACPBenefit.com/TW  and correct the information entered. For more information on how to correct your information, please contact the Universal Service Administrative Company's National Verifier at 1-877-384-2575.

After you have successfully applied, you can check the status of your application online by visiting www.MyACPBenefit.com/TW, click the "My Service" button, select "Account Detail" from the dropdown menu and enter your information to login and check enrollment status.

The ACP discount program is designed to lower the cost of a monthly plan for a smartphone, hotspot or tablet. If your monthly plan price is $30 or less per month ($75 for households on qualifying Tribal lands), you will receive up to a $30 discount each month ($75 for households on qualifying Tribal lands) and your monthly plan will be "free". If your monthly plan costs more than the discount provided by the ACP benefit, you can simply call us to pay the difference between the plan's retail price and the ACP discount. For example, if you select a $45/month plan and you receive a $30/month ACP discount, you would only pay $15/month (plus the appropriate taxes, fees, and surcharges) for the plan.

No problem! Just let us know your new address. You can change your address without reapplying if you move to an address in the same state. If you move to a different state, may need to complete a new application. To update your address, you will need to speak with an Enrollment Support agent at 1-833-333-9227.

Yes, there are a few simple restrictions. Affordable Connectivity Program (ACP) is a federal program only available to households that participate in a qualifying government program or who are eligible based on their household's income.  Only one discount per household is allowed. A household is not permitted to receive more than one ACP discount.  A household receiving an ACP discount can transfer that benefit to another provider no more that one time in a given month. ACP discounts may not be transferred to another person. A household must notify Total by Verizon within thirty (30) days if they no longer qualify for the benefit.

 

We’re here to help. You can text HELP to 611611 for fast answers to questions like how to add airtime or check your balance, and to reach an agent.  If you need help with our website or service, you can also call us at 1-866-663-3633.  If you have any concerns or questions about potential fraud or other misconduct associated with our ACP discount program, our parent company's Verizon Compliance Hotline is available at 844-894-8433. 

Yes. If your household is approved for the ACP discount, you can keep your current device (smartphone, hotspot or tablet) and your current phone number by contacting Total by Verizon at 1-866-663-3633 and an agent will be happy to help you. Just call from a different phone and have your account number and password handy

Yes. You can change your number and still retain the ACP discount. There are processes in place to verify if a phone number changes. Total by Verizon will need to associate your new phone number with your ACP discount, which may delay application of the ACP discount to your new phone number for a brief period.

The Affordable Connectivity Program (ACP) discount will stay in place until federal government funds allocated for the program are depleted and not renewed, conditions of your eligibility change, or your service with Total by Verizon ends. The ACP discount will be removed from your account if and when the Affordable Connectivity Program ends, and your rate plan will continue at full price. If you changed rate plans to take advantage of the ACP discount, you will not be placed back on the original plan.

Under FCC rules, you must use your Total by Verizon service at least once every 30 days to keep your account active. Usage means placing or receiving a call, sending a text, or using your mobile data (not on a Wi-Fi network). If no activity is registered on your account after 30 days, you will enter a 15-day cure period before the Affordable Connectivity Program (ACP) discount is removed and you are de-enrolled from the Affordable Connectivity Program. If your ACP discount is removed due to inactivity, you may reapply at any time.

Yes. Current Total by Verizon customers may apply to see if their household qualifies for the ACP discount by clicking HERE. If their household qualifies, then they may call Total Wireless at 1-866-663-3633 to speak to an agent and apply for the ACP discount. The discount may be applied to an existing Total by Verizon monthly plan at any time during the duration of the program. All our monthly data plans are eligible for ACP discount.

Yes. The Affordable Connectivity Program (ACP) is a separate program from the Lifeline Program. If your household qualifies for both programs, you can apply and receive both benefits on either the same service or on different services. You may also receive your Lifeline and ACP benefits from different providers. You are not required to enroll in one program to receive the other. 

If your houseshold received an email message that you have an error on your ACP application, please return to www.MyACPBenefit.com/TW and correct the information entered.