TotalByVerizonis committed to an outstanding customer experience by providing accessible products and services to those with disabilities. We monitor the website regularly to maintain this goal. If you do find any problems, please contact us by filling this Accessibility Form  or by phone: 877-799-9989.



In our effort to provide a fully accessible and optimized user experience for all site visitors, we follow the standards of Web Content Accessibility Guidelines (WCAG) 2.1 level AA. This website is continuously monitored and tested by internal resources.




To make sure the deaf and hard of hearing can use digital wireless devices, the Federal Communications Commission (FCC) updated the Hearing Aid Compatibility Act of 1988 to increase the number of hearing aid-compatible wireless devices. TotalByVerizon offers a broad range of HAC certified devices, you can compare them on our Go to Hearing Aid Compatibility, Open in new tabHearing Aid Compatibility page.


Along with many others in the wireless industry, we strive to ensure accessibility for all individuals, including deaf and hard of hearing consumers. Learn more about hearing aid compatibility.


For information about FCC compatibility requirements, visit Hearing Aid Compatibility for Wireless Telephones

TTY or Telephone Device allows people with hearing and/or speech loss to make and receive telephone calls. TotalByVerizon offers a wide array of handsets that are compatible with TTY devices. On some phones, the TTY feature must be activated in order to maximize TTY performance. Please consult the phone user guide.


TTY Limitations for 911 Calls: Due to technical limitations, Wi-Fi Calling cannot be used with TTY devices and will not support 911 calls over TTY devices. Persons with communications disabilities can still reach 911 services by either (1) calling 911 directly using a TTY over the cellular network or from a landline telephone, or (2) sending a text message to 911 directly (in areas where text-to-911 is available) from a wireless device, or (3) using relay services to place a TTY or captioned telephone service (CTS) call from a wireless phone over the cellular network or from a landline telephone, or (4) using relay services to place a IP Relay or IP CTS call over a cellular data or other IP network.

TotalByVerizon Customer Service Center offers assistance for customers with visual, speech, physical and cognitive disabilities. Please call 1-866-663-3633 or visit our Contact Us page.​

Real-Time Text (RTT) helps customers with disabilities communicate over the wireless network as an alternative to TTY. RTT uses a free-flowing mix of text and voice conversation, so as quickly as characters are typed on the sending device, they are displayed on the receiving device. Real Time Text is great for everyday communication and is compatible with emergency calls, just as TTY is today.


Real-Time Text lets customers with disabilities communicate using devices and services that work over the cellular network, and it works when using Wi-Fi Calling.


Key benefits


Real-Time Text:


  • Eliminates the need to connect to mobile TTY devices.
  • Offers a more natural, conversational flow compared to TTY and relay service for persons who are deaf, hard-of-hearing, or have speech disabilities.
  • Supports simultaneous text and speech on RTT-to-RTT calls.


What is Wi-Fi Calling ?


It is a feature that allows you to make and receive calls and send and receive messages over Wi-Fi. To use this feature, make sure your phone:

  • Is Active.
  • Has a Wi-Fi calling SIM Card.
  • Has Wi-Fi calling capabilities (not all phone models support Wi-Fi calling).


To make and receive calls/texts using a Wi-Fi connection requires an enabled StraightTalk Wi-Fi Calling capable smartphone, for more information visit our Wi-Fi calling page.​

TotalByVerizon lets you dial 411 from your wireless phone for information. Dial 411 to quickly get local and national numbers and addresses.

For information on how to enable Accessibility features for your specific phone model, go to the Tutorials and User Manuals page, select your device, click on FAQs and then Accessibility

Helpful phone features


  • Screen reader
  • Adjustable font or contrast
  • Virtual personal assistance


  • Large Screen with QWERTY keyboard
  • Closed captioning


  • Simple Interfaces
  • Calendars and reminders


  • QWERTY keyboard
  • Gestures
  • Personalize messages

Mobility & Dexterity

  • Voice Commands
  • Gestures

For more information about accessibility features on your device please follow the links below:

If you need help to find a device with the accessibility features that work best for you, visit:

Global Accessibility Reporting Initiative (GARI)